FAQ

This Section is provided for homeowners as a guide to your electrical system and after-hours service.

• What Constitutes an after-hours emergency?
  • The following is a list of emergency situations that may occur in a new home. Before contacting our office, please read below for suggestions on how to correct each problem.
    • There is no power to either half or all of your home
    • There is no power to your heating or air conditioning system or electric water heater
    • There is a dangerous electrical situation (such as arching, electrical shock or exposed wire)
• In the rare event of a dangerous electrical situation (such as arching, electrical shock, or exposed wiring), what should I do?
  • If feasible, shut off the breaker to the appropriate circuit in the breaker box in the garage (all circuits are labeled in the box). In the rare event of fire or smoke, call 911 and vacate the residence before contacting our emergency number.
• What should I do if there is no power to all or a portion of my home?
  • First check the breaker box in the garage to see if there are any breakers that are tripped (no longer in the "on" position), then check with your power company for an outage before calling our office
• What should I do if there is no power to my heating, air conditioning, or electric water heater?
  • Contact our office for service if any of the equipment listed above is not getting power.
• Why is my smoke detector chirping?
  • Most likely your smoke detector is chirping because the battery is low. Change out the 9-volt battery before contacting our office
• What should I do if one or more of my outlets (plugs) do not work?
  • Please try the following before contacting our office
    • Turn on all of the light switches in the same room as the plug that is not working, sometimes plugs are wired to be operated by a switch
    • In areas such as kitchens, bathrooms, patios, and other wet areas, plugs are protected by a device known as a Ground Fault Circuit Interrupter (GFCI). If an outlet is not working in one of these areas, look for the outlet in the same room that has a reset and test button. Press the reset button and see if this corrects the problem.
    • If the above solutions do not correct the problem, check the breakers in the electrical panel located in the garage to determine if any of the breakers have tripped. 
  • If you need assistance with this step or if the above listed solutions do not correct the problem, please contact our service department and they would be happy to assit you.